Cost structure for e-commerce web projects

The cost structure explained here covers our Retail and B2B e-commerce solutions. The actual scope of an individual project will depend on the requirements defined by you. Non e-commerce web projects will follow a similar structure.

Following are the 3 components to the costs of an e-commerce store:




What's this?

Development cost is a one-off investment for building your customer facing shop solution, which is built on top of our proprietary core web and commerce software platforms. Every project is different, but it will typically include:

Development. Software development and configuration for functional requirements.

Server and domain configuration. Things like domain name registration, SSL security certificate procurement and installation, server configuration.

Adding your content. This consists of website design, initial batch of products, prices, product images, contact info, other web pages etc.

Search engine optimisation. We ensure that your website constructed in a way that is favourable for optimisation on search engines. This includes creation of Google sitemaps and other SEO considerations.



Ongoing maintenence and licence


What's this?

Licence fees are regular charges for providing our services to you. This covers the costs of maintaining our server infrastructure and our software. The licence fee covers lots of things related to providing your services, including:

Server infrastructure. Expenses related to running and maintaining our server infrastructure, which is where your website is living.

SSL certificate renewals. Procurement and implementation of yearly security certificates.

Software maintenance and version updates. Maintenance of and ongoing development of updates to the e-commerce and web software platforms which your solution is built on. Our software platforms are constantly evolving with improved security, new features, performance upgrades etc. These updates are rolled out to your website on an ongoing basis to ensure your solution is always state-of-the-art. Updates are always under development for both the customer facing software platforms and the site administration platforms.

Research and development. We invest in research and development to ensure we can always offer new and innovative solutions to our customers.



Optional service and maintenance package


What's this?

These packages are required for our enterprise customers but many package customers find this very cost-effective too.

You manage your website from a comprehensive online administration interface. You can change many settings, create campaigns, and add or edit products and web pages in real-time.

While some are keen to get their hands dirty themselves, others prefer to leave it to us to manage content and campaigns.

To cover your bases, we recommend that you consider signing up for our service and maintenance package. The size of your package will be determined based on your requirements and will include a number of discounted service hours. This will save you money on any ongoing services and assistance you may need. Larger packages will include a degree of rollover.

Services beyond included hours are charged at a standard service rate.


A service and maintenance package provides assistance for

  • Web Page Updates
  • Product Updates
  • Price Updates
  • Bulk Product Uploads
  • Graphics Updates
  • Campaign Setup
  • Troubleshooting
  • Other Content Assistance

We can tailor a service and maintenance package specifically to your needs with friendly terms. Dedicated contingency planning outside of standard backup and availability can be included. For wholesale systems we can also include provision of support for your key account clients.
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