The cost structure explained here covers our Retail and B2B e-commerce solutions. The actual scope of an individual project will depend on the requirements defined by you. Non e-commerce web projects will follow a similar structure.
Following are the 3 components to the costs of an e-commerce store:
Development cost is a one-off investment for building your customer facing shop solution, which is built on top of our proprietary core web and commerce software platforms. Every project is different, but it will typically include:
Development. Software development and configuration for functional requirements.
Server and domain configuration. Things like domain name registration, SSL security certificate procurement and installation, Cloudflare configuration.
Adding your content. This consists of initial batch of products, prices, product images, contact info, other web pages etc.
Search engine optimisation. We ensure that your website constructed in a way that is favourable for optimisation on search engines. This includes creation of Google sitemaps and other SEO considerations.
Initial training. Entirely optional, we typically suggest including a 2-3 hour initial training workshop for key employees on location.
The cost of development, setup and configuration depends entirely on the scope of the project. We might be able to give you a ball park figure on the phone if your project if fairly straight forward, but typically we will need to sit down with you to discuss your requirements first. The scope will also depend on the volume of content to be added; do you have 10 products or 10,000 products? Have a look at our project process to understand how we approach each project.
Licence fees are monthly charges for licencing our software, to cover the costs of running our server infrastructure, and for version updates to our underlying core software. The licence fee covers lots of things related to providing your solution, including:
Server infrastructure. Expenses related to running and maintaining our server infrastructure where your website is living.
SSL certificate renewals. Procurement and implementation of yearly SSL security certificate renewals.
Software maintenance and version updates. Maintenance of and ongoing development of updates to the core commerce and web software platforms which your solution is built on. Our software platforms are constantly evolving with improved security, new features, performance upgrades etc. These updates are rolled out to your website on an ongoing basis to ensure your solution is always state-of-the-art. Updates are always under development for both the customer facing software platforms and the site administration platforms.
Research and development. We invest in research and development to ensure we can always offer new and innovative solutions to our customers.
Licence fees come in 3 sizes:
$75/month for a single administrator and 1 week data retention (i).
$199/month for 3 administrators and 3 months data retention (ii).
$399/month for 10 administrators and 12 months data retention.
(i): This licence level does not support segmentation, API integration or custom management interface development.
(ii): This licence level does not API integration or custom management interface development.
Optional service and maintenance package
You manage your website from a comprehensive online administration interface. You can change many settings, create campaigns, and add or edit products and web pages in real-time.
While some are keen to get their hands dirty themselves, others prefer to leave it to us to manage content and campaigns.
To cover your bases, we recommend that you consider signing up for one of our service and maintenance packages. The packages include discounted service time which will save you money on any services and assistance you may need.
Services are charged at a standard service rate of $140 per hour plus GST.
Notes on contract terms for service and maintenance packages: